Published 16 Mar 2018 | Expires 15 Apr 2018

Technical Support Agent

GoDaddy EMEA 7 jobs

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Ideal Candidate

We’re currently looking to hire five Technical Support agents to join our Web Hosting support team in Iasi. You will take part in providing excellent customer support service for 123-reg.co.uk - one of UK’s top companies which has registered over 3 million domain names for clients across the globe. We will provide you with all the tools you need to do your job to the best of your ability, including full training on products and services.

Job description

What are we looking for?

  • Minimum of 1 years’ experience in a customer support role preferably in web hosting support (but any support role will be fine) or web development
  • Basic understanding and experience of working with both Linux and/or Windows server environments
  • Experience in working with control panels such as cPanel and Plesk is a plus
  • Basic knowledge of HTML/CSS
  • A good understanding of SMTP/ POP/ IMAP protocols and The Domain Name System (DNS)
  • Wordpress/Joomla or other CMS experience is a great plus

Role summary

You will be offering technical support to our existing and potential customers via Live Chat and Ticketing system and will help them with any product queries they may have.You will be working closely with your colleagues to identify any outages or product related issues and escalate them accordingly.

Requirements

  • Very good written English
  • Above average typing speed (40 wpm or more)
  • Above average IT skills
  • Excellent communication skills
  • Experience in customer support/help desk or web development
  • Team player and positive attitude under workload pressureOffer (bonuses, benefits):
  • The opportunity to develop your skills and abilities in a multicultural environment
  • Technical training
  • Competitive salary based upon skills and experience
  • 25 holiday days per year
  • Individual health plan
  • Meal vouchers

Company details

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With more than 16 million customers worldwide and more than 70 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit www.heg.com. At present, with a workforce of approximately 150 individuals, GoDaddy EMEA in Romania is in full upsurge and progressively defining its profile as a fully fledged division of the main company.

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GoDaddy EMEA7

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Job criteria
Department

IT Software

IT Hardware

Client Service

Career level

Mid-Level (2-5 years)

Senior-Level (> 5 years)

Job type

Full time

City

Iasi

Foreign languages

english

Payment

nespecificat